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We're "new users" of Fogbugz 4 and experiencing a very “disturbing” situation - our Fogbugz system is checking mail every ~15 seconds, what causes unnecessary load over our mail server (and over the network of course).
I found a discussion dealing with this issue but no actual solution was raised.


Can you please provide a solution for changing the mail pulling interval to 5 minutes interval?

I did exactly this by editing singleHeartBeat.asp around line 22. I replaced the heartbeat code block with this:

    '
    ' Handle Heartbeat Tasks
    '
    If DateDiff("s",getAppVar("dtLastMailCheck"), Now()) > 300 Or getAppVar("dtLastMailCheck") = "" Then
        Dim hr: Set hr = New CHeartbeatTask
        sError = "": sURL = ""
        hr.PerformTask sError, sURL

        setAppVar "dtLastMailCheck", Now()

        If Len(sError) > 0 Then
            cn.AddNotification FB_NOTIFICATION_MAINTENANCE, sError, sURL
        Else
            bMoreWork = bMoreWork Or hr.IsMoreWork()
        End If
    End If

For completeness I then changed line 907 of lang.asp to this to reflect the change in the UI:

    Const FB_MAILBOX_CHECK_INFO = "FogBugz will check for new mail every 5 minutes."

Thx a lot john.

That sure solved the problem.

This should be a setting in the app.... crazy to have to mod code to get control over this....

I've been playing with this, and it seems that your method will only get a single email every 5 minutes. I modified mine to be 1 minute, and well thats not good. What I wanted is to pull in all email that way during those minutes, things still get processed. So, I added your logic, then also changed the following (starting line 48) in the file CHeartbeatTask.asp

For Each ixMailbox In rgMailboxes
    sTmpError = ""

    While (cd.GetOneMessage( ixMailbox, sTmpError, sURL ) > 0)
        sError = sError & sTmpError
    Wend
Next

What this does is pull in all email messages from each mail box everytime it executes. Then, at the same time, the MailQueue gets filled up and emails are sent out regularly. I've also bumped mine back up to 5 minute interval, and it works great!

I also modified line 64 of singleHeartbeat.asp to modify cMaxMailMessages to be a hardcoded 10, since I couldn't find where that variable was being set. This then allows it to send out chunks of 10 emails at a time, thus improving the experience when a large number of emails come in constantly.

All of the above changes makes it a very good experience now! FogBugz staff - are you planning on something like this for the future?

Oh yes, I probably should have mentioned that! :-)

I believe it's on their list according to this:

http://support.fogcreek.com/default.asp?fogbugz.4.1728.1#discussTopic1780

Ummmm,
When is this going to get fixed by Fog Creek?

I am really hesitant to mod the sources, but I MUST be able to control how often it checks mail.....

Thanks!

Woofster,

As it was stated in the previous posts' link, it won't be making the cut anytime soon. Just make a backup of the source prior to modding it. If you follow our suggestions, you can do it yourself!